Project Manager - Operations Advocacy - Metairie, LA at Metairie

Position Description:

This Community & State Health Plan-specific Project Manager is the primary intake point for operational issues from the Health Plan and owns issues through triage and resolution. Issues are often complex, escalating in urgency and require identifying and engaging those accountable to solve, largely within Benefit Operations (e.g., Enrollment, Claims, Appeals & Grievances, Network Operations, Configuration, etc.). Will involve multiple functional areas collaborating on resolution, including service partners outside of Benefit Operations (e.g., UHN, IT, Optum, etc.). Will work closely with C&S Performance Excellence & Accountability on new business implementations. Will require developing collaborative relationships with business partners that have day-to-day management responsibility for Community & State operations.

Soft Skills:

Demonstrated ability to communicate both clearly and concisely via verbal and written communications.
Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities.  RequirementsRequirements:

Bachelors degree OR a High school Diploma/GED with 5 years work experience
Demonstrated experience working in a matrix environment that requires influence, negotiation, communications, documentation, data analysis, and collaboration skills.
4+ years of project management or account management experience.
4+ years experience in tracking, planning projects, working with large data sets and making data-driven analytical decisions
Intermediate level of proficiency with MS MS Excel, PowerPoint and SharePoint required; MS Visio preferred
Community & State or Benefit Operations background is required
Assets:

Knowledge of COSMOS, Diamond, Facets, CSP, or NDB platforms preferred
Visio experience
UnitedHealthcare, part of the UnitedHealth Group family of companies, is comprised of three specialized businesses dedicated to meeting the health care benefits needs of individuals and groups; all part of something greater, but each with a specialized focus:UnitedHealthcare Employer & Individual works with individuals, small businesses and large multi-site employers to provide innovative, affordable benefits services.UnitedHealthcare Medicare & Retirement is focused on serving Americans over the age of 50. It is the largest business dedicated to meeting the growing health and well-being needs of aging individuals in the nation, serving one in five Medicare beneficiaries through a comprehensive and diversified array of products and services through four industry-leading businesses.UnitedHealthcare Community & State provides high-quality, personalized, public-sector health care programs that help local government agencies improve health outcomes for millions of children and low-income and disabled individuals at an affordable cost.Together, were removing the barriers that keep people from receiving the kind of quality health care that makes a difference. We focus on Integrity, Compassion, Relationships, Innovation and Performance as we empower people to achieve better health and well-being.Come grow and thrive in our culture of innovation and ideas. Because there is no opportunity greater than the quest to help people live healthier lives.

Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.
Country: USA, State: Louisiana, City: Metairie, Company: UnitedHealth Group.