Karen Pettine RPh, RN
VICE PRESIDENT, PROFESSIONAL PRACTICE AND CHIEF CLINICAL OFFICER
Swansea, MA
Twenty plus years of professional experience in the field of healthcare with professional emphasis on administra-
tion, sales and management of home care and pharmaceutical services, operations and business process man-
agement, clinical quality, regulatory compliance, critical care nursing and clinical pharmacy practice including:
• Entrepreneurial aptitude, with energy, enthusiasm and ability to build organizations and programs. Highly self
motivated and goal oriented.
• Achieved maximum profit by organizing, prioritizing, delegating and implementing cross functional teams to
achieve objectives and established metrics.
• Excellent communication skills, both oral and written with experience in teaching, managed care models, and
presentations. Meticulous about performance metrics and goals.
• Managed 300 plus employees to motivate and train to achieve full potential.
• Tenured experience with The Joint Commission, URAC and VIPPS accreditation process.
• Licensed active Pharmacist in MA and RI.
• Registered Nurse actively licensed in MA and RI with critical care multidisciplinary expertise.
Work Experience
VICE PRESIDENT, PROFESSIONAL PRACTICE AND CHIEF CLINICAL OFFICER
2011 to 2012
Provided enterprise wide leadership and ensured overall patient safety, positive patient experience, clinical
quality, REMS & regulatory compliance and best practices across MEDCO/Accredo clinical services, practice
sites and programs.
✴ Collaborated with pharmacy operations, nursing services, legal and business managers to develop, implement and audit best practices and regulatory compliance across all Accredo pharmacies.
✴ Led the development and implementation of pharmacy and clinical practice standards to ensure the safe and regulatory compliant delivery of Accredos clinical and patient services. Senior clinical lead for approval of all
new and revised clinical policy and procedures and standard operating procedures.
✴ Collaborated with Legal and Regulatory teams, led regulatory vigilance and compliance with new or revised
state and federal laws and DEA regulations.
✴ Led the uniform collection, measurement and review of medication events and adverse events from across all
Accredo practice sites and led the development of mitigation strategies for identified patient safety and regulatory
risk points. Created specific database to track and trend events and initiated Medication Event Committee to review Root Cause Analysis of each event.
✴ Championed system and process improvements to enhance patient safety and insure regulatory (BOP, DEA)
compliance.
✴ Served as senior clinical lead for resolution of escalated clinical practice and service issues.
✴ Represented Accredo Health Group at national conferences, sales and account management meetings as well as provided physician, payor and manufacturer program support and education.
VICE PRESIDENT
2009 to 2011
Directed the sales and operations of multiple Critical Care Systems branches within the Northeast region to maximize revenue and profitability in accordance with corporate goals and philosophies.
✦ Developed nine individual branch budgets/NE regional budget and financial objectives. Oversight of $50MM
regional budget. Monitored progress and held site manager accountable to budget.
✦ Selected, trained, developed and motivated General Managers and other select management staff to achieve or surpass branch operational and financial goals.
✦ Established and coordinated the implementation of regional sales strategies consistent with company financial
objectives. Assisted GM in oversight of Account Executives and led presentations to large key accounts.
✦ Successfully executed the first contract for Medication Reconciliation (Transitions of Care) pilot program for 2011 with a Managed Medicaid Provider.
✦ Managed long term regional sales initiatives to drive exclusive contracts for service with Emergency Depart- ments, Large Physician Group Practices and Accountable Care Organizations.
✦ Drove strategy within region based on regional competitive activity, market trends and programs.
GENERAL MANAGER, MEDCO HEALTH SOLUTIONS
2002 to 2009
Decreased operating costs in MA from 41% to 34% in first five months as GM. Managed revenue for 2008 in excess of $13MM with a contribution margin of 23%.
✴ Increased revenue in RI from opening $0 to $5MM over a five year span. Achieved recognition for setting a
company record as the branch to achieve and sustain profitability the quickest in three months. Consistently de- livered an average contribution margin per year of 20-25%.
✴ Directed functional areas by managing 80 plus staff including pharmacy, nursing, administration, program
management, revenue cycle management and sales to insure best demonstrated practices in a comprehensive
hands-on leadership capacity.
✴ Managed sales efforts in all clients sales, managed care, physician and case management markets in MA and
RI.
✴ Maintained a Home Health Care Nursing Licensure for Critical Cares Systems as the administrator of record with the RI Department of Public Health. Monitored statewide compliance to nursing standards and patient cen- tric models.
✴ Assisted with the preparation of sales and operational goals and budgets. Operated within P & L budgetary
guidelines; consistently a Company leader in controlling expenses in accordance with targets. Won three distinc- tive branch achievement awards for outstanding sales and branch performance for MA & RI.
PHARMACY TRAINER
2002 to 2009
Appointed as one of four National pharmacy trainers to recruit, train, develop and motivate competent phar- macy staff.
✦ Functioned as a Critical Care Systems Sales University instructor to develop and deliver clinical topics to clini- cal and sales teams.
✦ Instructed nursing students in basic infusion and home care techniques as a guest lecturer.
CLINICAL NURSE MANAGER/PHARMACY DIRECTOR
1999 to 2002
CONSULTANT PHARMACIST
1997 to 1999
DIRECTOR OF IV SERVICES
1997 to 1998
CLINICAL PHARMACIST
1995 to 1997
REGISTERED NURSE
1994 to 1995
PHARMACIST, PHARMACY TRAINER
1983 to 1995
Education
Associate in NURSING
1994
Bachelor of Science in PHARMACY
1983
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