Customer Center Service Manager - New Orleans at New Orleans

Job Description

At Ingersoll Rand were passionate about inspiring progress around the world. We know that hour by hour and day by day, we advance the quality of life by making environments safe, comfortable and efficient. Our people and our market leading brands, including Club Car, Ingersoll Rand,Schlage, Thermo King, and Trane, contribute to a world defined by sustainable progress and enduring results.

This position is responsible for providing leadership and strategic direction to all activities of Customer Center service including recruitment, development and management of service employees to achieve superior capabilities in satisfying our customers.

Job Requirements

1) Generate Revenue ( 50% ) Respond to customer calls and assess appropriate action regarding service needed and best technician to meet customers needs. Develop sales programs to sell service solutions and parts capabilities to the customer. Drive Package Care and PM linkage strategy. Schedule service personnel in an efficient and effective manner.

2) Develop People ( 15% ) Manage the recruitment, product training, development and performance of the service team to ensure that the teams skills and experiences meet customer expectations. Coach , counsel and manage performance for all service related personnel on regular basis.

3) Manage Cash ( 5% ) Ensure that invoices are prepared and distributed to customers as soon after service jobs are completed. Handle and resolve all disputes as quickly as practical, keeping in mind customer satisfaction as well as overall costs.

4) Control Cost ( 5% ) Manage services teams expense budgets and resources in a responsible and effective manner. Drive for complete utilization of the service team as well as develop team efficiency.

5) Ensure EH&S and Operational Excellence ( 5% ) Maintain shop upkeep and tooling , following OSHA and EPA standards and guidelines. Ensure all employees follow and maintain safe work habits in the shop as well as at the customer site.

6) Earn Customer Loyalty ( 10% ) Direct preparation of service quotes and proposals. Reduce the number of call backs by having the right technician and the right part provided on time.

7) Other ( Non Key Driver ) ( 10% ) Email, management reports, strategy meetings at the regional level. Serve as back up to service coordinator tasks.

Industrial Technologies Closing:

Our Industrial Technologies sector provides products, services and solutions that enhance our customers energy efficiency, productivity and operations. Industrial Technologies provides products, services and solutions to enhance customers productivity, energy efficiency and operations. Products include compressed air systems, tools, fluid power products, and golf and utility vehicles created by Club Car(R).

We are committed to helping you reach your professional, personal and financial goals. We offer competitive compensation that aligns with our business strategies and comprehensive benefits to help you live your healthiest. We are committed to building an inclusive and diverse culture that engages as well as values the different backgrounds and experiences of our employee, which, in turn, spurs innovation, generates creative solutions and enhances our customer relations.

If you share our passion for inspiring progressfor bringing about bold shifts in how people, economies and societies operatethen you belong with Ingersoll Rand. Progress begins with you.

Ingersoll Rand is committed to a diverse workforce and is an Equal Opportunity Employer.

Country: USA, State: Louisiana, City: New Orleans, Company: Ingersoll Rand.